Author Topic: Pivotal Lifecycle Policy Change  (Read 2392 times)

Offline kwiecin

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Pivotal Lifecycle Policy Change
« on: November 22, 2006, 01:18:57 AM »
Pivotal Corp. annonced changes to their Pivotal Lifecycle Policy.
Below is copy of the Pivotal's informational letter:

In October of 2004, Pivotal formally announced its Product Lifecycle Policy, which specifies a framework for support and maintenance services for all Pivotal products. Since then, we have listened to our customersí feedback and are now moving from a release-based to a time-based policy which is clearer, more consistent and predictable:

Pivotal will provide support for any Pivotal product (or product component) for a minimum of 36 months after that product's release date.
Once a version of a product reaches End of Support (EOS) status, all Service Packs and Hot Fixes of that version are retired.

Customers will be able to work closely with their Pivotal liaison to plan upgrades in a predictable manner in advance of the planned retirement date for their products. Pivotal will no longer need to announce each retirement wave.

Pivotal Product Support Retirement

The updated Pivotal Product Lifecycle Policy takes effect immediately. As this policy introduces a change in our product support practices, we have extended the EOS date for some products to ensure all customers have sufficient time to plan their upgrade.

With this announcement we are also announcing End of Support for a number of Pivotalís earlier product versions (in general, this includes all language versions of Pivotal 3.x, 5.0 and 5.1). For complete information about which product versions are affected by this End of Support announcement, please refer to the Pivotal Product Support Roadmap located on the Customer and Partner Portal (login required) under Support->Lifecycle Policy.

Going forward, the Pivotal Product Support Roadmap will continue to be updated as new products are released. By referencing the document, customers can easily determine exactly when their product(s) will be EOS.

Best regards,
Marcin Kwiecinski
CRM || ITIL Consultant
Microsoft Certified Professional
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