We are experiencing a problem on internal orders. Users are getting an “Apply Failed” error shown.
Please attachments for the error in the Rich Client and also the error written to the Event Log.

It should also be noted that I have placed myself into the same Pivotal security group as them and I cannot mimic the same error - it works every time for me. The 2 users are based at the same site and no one else in their security group gets the error. I have got them to clear down there IE Cache. Could it be linked to a network issue or are they somehow bumping into each other.

EventLog Error:

Event Type:   Error
Event Source:   Pivotal Application
Event Category:   None
Event ID:   0
Date:      24/02/2010
Time:      09:23:10
User:      N/A
Computer:   GBRCHIDEV003
Description:
Runtime error in
  HRESULT = 8004C02B -- A record must be refreshed.
  Function = CRDataset::DoModifyRecordSave.
  Occurred in .\RDataset.cpp on line 3373.
  Compiled on Jul 14 2009, modified on Mon Jun  8 12:13:32 2009.
====================

  HRESULT = 8004C02B -- A record must be refreshed.
  Function = CRDataset::ModifyRecord.
  Occurred in .\RDataset.cpp on line 3591.
  Compiled on Jul 14 2009, modified on Mon Jun  8 12:13:32 2009.
====================

  HRESULT = 8004C02B -- A record must be refreshed.
  Function = CRDataset::SaveRecordset.
  Occurred in .\RDataset.cpp on line 2726.
  Compiled on Jul 14 2009, modified on Mon Jun  8 12:13:32 2009.
====================

  HRESULT = 8004C02B -- A record must be refreshed.
  Function = CRForm::DoSaveFormData.
  Occurred in .\rform.cpp on line 890.
  Compiled on Jul 14 2009, modified on Thu May 28 14:29:21 2009.

Error number: -2146233088
Error description:
Line:
User: CHOWE1
Call stack:
at SRM_Book_Haulier.SaveFormData(IRForm pForm, Object Recordsets, Object& ParameterList)





Rich Client
Version English - 5.9.1.1
Database SQL Server 2000 SP4
Platform Win 2003

Please can someone assist me?

Thanks for your assistance CarlC. I have logged it with Customer Pivotal portal and they also are looking into it.
I had been thinking it could be a user record in use type error especially as it is ocurring with 2 people who work closely together?? But had then thought that wouldnt ANM notify user B that user A was in the record?

Pivotal themselves suggesed:

"Please ask the 2 users who are facing this issue to login from a different machine and see if this issue occurs. "

Awaiting user feedback on that.