Author Topic: Pivotal 5.7 crashes on IE8 Win7  (Read 3143 times)

Offline oshco

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Pivotal 5.7 crashes on IE8 Win7
« on: July 26, 2012, 04:56:27 AM »
Hi,

We want to move to Win7 and IE8.
we have an old version of Pivotal: 5.7.
Generally, feature works fine, but we have a problem in the quick search, where we choose some fields (type of date, or foreign key to other table) - the windows is crashed.
We get then the message "Internet explorer has stopped working".

We tried to use compatibility mode. it didn't help.

Did someone encountered this problem?
Does someone have any idea how to solve it?

Thank you in advance for your help,
Oshco

Offline Dean Wooldridge, Jr.

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Re: Pivotal 5.7 crashes on IE8 Win7
« Reply #1 on: July 31, 2012, 02:40:58 PM »
I can't speak to your question but I see IE has stopped working just being in Win 7 - no Pivotal.

Offline oshco

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Re: Pivotal 5.7 crashes on IE8 Win7
« Reply #2 on: August 01, 2012, 02:33:42 AM »
It is not accurate.
When I select a field I get this message. In the explorer view we get an error regarding rdashare.dll.
Maybe this dll can't face with IE8, maybe there is a new dll for version 5.7 which can work with IE8.

Thanks,
Oshco

Offline Dean Wooldridge, Jr.

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Re: Pivotal 5.7 crashes on IE8 Win7
« Reply #3 on: August 15, 2012, 10:12:31 AM »
Does your user have local administrator rights on the computer?  IE may be trying to install this DLL and without rights may not be able to do so.

Offline oshco

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Re: Pivotal 5.7 crashes on IE8 Win7
« Reply #4 on: August 16, 2012, 06:15:15 AM »
Thank you.

When we choose some fields- IE crashes. Whe we choose other fields, it behaves as expected.
More than that- with the same fields chosen- sometime IE crashes and sometimes not.
Is this option (adminitrator permission) is still relevant?

Thank you again,
Oshco

Offline crmpimp

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Re: Pivotal 5.7 crashes on IE8 Win7
« Reply #5 on: December 18, 2012, 05:42:32 AM »
There are known issues with using IE7+ with Pivotal 5.9 that are only addressed by application of some hotfixes. I suspect these issues are even worse for Pivotal 5.7 that for Pivotal 5.9. You might want to consider upgrading Pivotal to the latest release of Pivotal 5.9 - you'll then get support (and all the compatibility) for everything you want to use